RETURNS POLICY

 DUE TO THEIR INTIMATE NATURE WE DO NOT ACCEPT RETURNS ON ANY LINGERIE ITEMS.

For items that may be returned (dresses and shoes) absolutely no refunds will be issued until goods have been returned.

We do not accept returns on Sale Items

Items which do not fit may be exchanged for another size, or refunded at our discretion.

Shoes and boots can be returned or exchanged if they have not been worn and are in saleable condition with tags still attached, and in original packaging.

Shoes and boots returned in boxes damaged with tape or labels will not be accepted and you will not receive a refund or exchange. There will be no re-stocking fee on items which are judged to be faulty, and you may request either a refund or exchange.

Unauthorized returns will be subject to a 40% re-stocking fee.

Items sent in error will be exchanged or refunded at no extra cost. 

We do not have an exchange procedure - If you request an exchange you will need to place an order for the replacement item and you will receive credit back to your card for the original item upon its receipt back at the warehouse. This is subject to the item being in resaleable condition.

Additional shipping charges will be your responsibility. Refunds requested that are not as a result of our error will be subject to a 15% re-stocking fee.

Shipping costs are non-refundable unless you received a damaged item or if there was an error in processing your order.

How to return items
Email our Customer Service Desk  at returns@usaukfashions.com - BEFORE you send back your items - to obtain a returns authorization number.
If you want to return merchandise, you MUST send us an email within 3 days of receiving your order and before you send back your items so that we can respond with a return/exchange authorization code and the return address.

We will not accept returns without a return authorization number! After 3 days you will only be eligible for a store credit or exchange. If you do not request a return within 7 days of receipt then you will be deemed to have accepted title to the goods and no return can be entertained whatsoever.

Your email should include:
1) Your last name:
2) The date of your order:
3) The invoice number:
4) Item SKU numbers (from invoice) :
5) Whether you want a refund or exchange and
6) The reason for the request.
We must receive the item within 10 business days after we send the RMA number.

Failure to do so will result in the cancellation of the returns authorization.

When you return the items to us, please include a copy of the receipt and use a shipping method with a tracking number such as UPS or Priority Mail.

We are not responsible if your item gets lost in the mail, no refund/exchange/credit will be given!
Once we receive your returned item it will be inspected. We reserve the right to refuse refunds, exchanges or store credits on any items that have been worn, washed, altered or abused.

If we determine an item to have been worn, we will respectfully deny the return.

Your refund will be credited to the card used to make your original purchase, or if you paid with a check, a refund will be issued to you within 10 business days.